Effective Date: 1 March 2024
Introduction
Thank you for choosing our services related to bike hire, tours, retail, and repairs. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
- Personal Information: When you use our services, we may collect personal information such as your name, contact details, address, and payment information. This information is necessary for processing bookings, rentals, and repairs. No financial data is held on our systems, but rather passed directly encrypted to payament processors.
- Usage Data: We collect data on how you interact with our website, including IP addresses, browser type, device information, and pages visited. This helps us improve our services and enhance your experience.
- Cookies: Our website uses cookies to track user preferences and provide personalized content. You can adjust your browser settings to manage cookies or opt-out if you prefer.
How We Use Your Information
- Booking and Rental Services: We use your personal information to process bike rentals, tours, and related services. This includes confirming reservations, communicating with you, and ensuring a smooth experience.
- Improving Services: Usage data helps us analyze website performance, identify trends, and enhance our offerings. We may also use aggregated data for marketing purposes.
- Marketing Communications: With your consent, we may send promotional emails or sms messages about new services, special offers, or events. You can unsubscribe at any time.
Data Security
- Protection Measures: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
- Third-Party Services: We may use third-party tools or services (e.g., payment gateways) to process transactions. These providers have their own privacy policies, and we recommend reviewing them. Our payment processors are Tyro amd Stripe
Your Rights
- Access and Correction: You have the right to access, update, or correct your personal information. Contact us if you need assistance.
- Data Retention: We retain your data only as long as necessary for the purposes outlined in this policy.
Children’s Privacy
Our services are not intended for children under 16 years old. If you believe a child has provided us with personal information, please contact us immediately.
Changes to this Privacy Policy
We may update this policy periodically. Check our website for the latest version.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at [email protected].